Unit 1 · Lesson 1.8

Managing Conflict

Apply a clear conflict-response process to analyse a realistic team problem and plan a constructive improved response.

Selected resource excerpts · demonstration only

Prepare · 1.8.LP

A clear 45-minute sequence

The plan identifies preparation, resources, teacher actions, student actions and assessment opportunities.

0–10 min Starter and conflict-response model
10–25 min Team Support Centre
25–34 min Compare and strengthen
34–40 min Begin video planning
40–45 min Reflect and improve team systems

Next: see the classroom activity ↓

Lesson 1.8 Lesson Plan: objective, preparation and lesson sequence — Lesson Plan · one-page resource preview. Enlarge excerpt ↗

Teach · 1.8.PPT

Team Support Centre

Students investigate a fictional conflict, distinguish facts from assumptions, and plan a constructive response. The activity and worksheet share the same instructions.

Group activity · 15 minutes total

Read the presenter-note excerpt

“Your team is now a support centre advising a fictional team. I will give you a case and the Conflict Response Planner, 1.8.SW1. We have fifteen minutes altogether for investigation and response planning; the next two slides guide the same task.”

Actual narrative notes · slide 5 excerpt.

Full package format: Open in Canva · Preferred, with PowerPoint and PDF alternatives. This demo shows excerpts only.

Next: match the student worksheet ↓

Slide 5: Team Support Centre activity — Actual presentation · slide 5. Enlarge excerpt ↗

Slide 7: response planning using Pause, Hear, Focus and Agree — Actual presentation · slide 7. Enlarge excerpt ↗

Students work · 1.8.SW1

Conflict Response Planner

The matching student resource turns the response process into brief notes and key dialogue. Teams use consultation to test and revise their plan.

Pause Clarify observable evidence.
Hear Ask for relevant perspectives.
Focus Name the shared team problem.
Agree Say who acts, by when and how to check.

Students keep this work for the Team Troubleshooting Video and refine their existing Team Systems Board.

Conflict Response Planner page 2: constructive response and next action — Student Worksheet · page 2 excerpt. Blank demo; no student data. Enlarge excerpt ↗

Support · 1.8.TR1

Teacher resources connect the task

Team Support Centre Scenario Cards provide fictional cases and coaching prompts. The full lesson also uses the Video Planning Pack and the existing Team Systems Board.

Selected excerpts demonstrate the workflow. Full teacher resources and download packages are not included in this preview.

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